Frequently Asked Questions

What is the WELCOA Institute?
Will I get credit for WELCOA Certifications I already completed outside of the Institute?
Will I get credit for WELCOA Non-Certificate webinars I completed outside of the Institute?
What is the difference between Certificate and Non-Certificate courses?
How do I add a course to my Learning Agenda?
How do I access my Learning Agenda?
How do I remove a course from my Learning Agenda?
How do I complete a course on the Institute?
What are the system requirements for the WELCOA Institute?

What is the WELCOA Institute?

The WELCOA Institute is a one-of-a-kind learning platform available to WELCOA Members. It is a self-contained on-demand learning solution that allows WELCOA Members to complete WELCOA Certifications. Anytime. Anywhere.

Will I get credit for WELCOA Certifications I already completed outside of the Institute?

Yes! We have meticulous records of every WELCOA Member’s certifications, and have included your certification course credit in your Institute profile so you’re ready to go on day one. You can find all of your completed courses on your Dashboard. If you think something might be missing, please let us know.

NOTE: Partial credit is not given between platforms. For example, if you began a course using the webinar method, you should complete all four webinar sessions and evaluations to earn your Certificate. Inversely, if you began a course using the Institute, you should complete it on the Institute rather than attending the webinar sessions.

Will I get credit for WELCOA Non-Certificate webinars I completed outside of the Institute?

Non-certification webinars are the only courses that won’t be imported into your profile. If you have completed a certification course, you should have credit for that after logging in. You can find all of your completed courses on your Dashboard. If you think something might be missing, please let us know.

What is the difference between Certificate and Non-Certificate courses?

Certificate courses are longer and more difficult to complete. They average around 4 hours of content and about 45 quiz questions. By completing four Certificate courses, you automatically earn the prestigious WELCOA Faculty designation.

Non-Certificate courses are shorter and easier to complete. They average around 1 hour of content and about 15 quiz questions. By completing four Non-Certificate courses, you automatically earn a “Current Events” certificate—bringing you one step closer to earning your WELCOA Faculty status!

How do I add a course to my Learning Agenda?

You must be logged in to add courses. After logging in, simply click “ADD” on any course page or any course listing, and it will be added to your Learning Agenda. Courses are also automatically added to your Learning Agenda if you start playing a course video.

How do I access my Learning Agenda?

You must be logged in. You can then access your Learning Agenda anywhere on the site by clicking “Dashboard” near the top of the page.

How do I remove a course from my Learning Agenda?

You can remove it anytime by click the red “X” on the Learning Agenda page. Completed courses are automatically removed from your Learning Agenda.

How do I complete a course on the Institute?

In 3 simple steps! You must finish watching all the videos in a course, pass the course quiz then complete the course evaluation. These steps must be completed in order before you can begin the next step.

What are the system requirements to use the WELCOA Institute?

The WELCOA Institute is designed to work with just about any browser or device you want to use. Specifically, Internet Explorer (version 9 or later), Google Chrome, Firefox and Safari are all supported browsers. This site is also designed to work with desktop, tablet and mobile devices—allowing you to complete courses anytime and anywhere!